Marketplace Reconciliation: Match Your Multi-Platform Sales
Sanso reconciles marketplace payouts against individual orders, refunds, and fees so you can close your books accurately and stop losing revenue to untracked gaps.
The Problem
Selling on marketplaces is easy. The accounting that comes with it, much less so. You receive one lump-sum transfer, the infamous payout, which bundles hundreds of orders, refunds, and commissions into a single bank entry. On the statement: one line, one amount. And behind that line, sometimes several hundred transactions to piece back together one by one.
Still spending two days a month breaking down payouts in Excel?
Sanso hands this reconciliation to AI and gives you those days back: you get accurate books, without reopening Excel.
Book a callMarketplace reconciliation is exactly that breakdown work: matching every dollar that lands in your account to the order, refund, or commission it belongs to. Without it, you don't really know what each sale earned once the platform's commission comes out. You can't keep accurate books either, or reclaim VAT correctly. For resellers operating on Back Market, Mirakl, Cdiscount, MediaMarkt, Refurbed, or through Stripe, this marketplace seller reconciliation quickly turns into a monthly headache.
Most teams get by with a CSV export from the platform, a spreadsheet, and a fair amount of patience. At one of our clients, Dipli, this reconciliation took two full days a month. Two days spent ticking off lines instead of running the business, with an error risk that grows with every additional order. The higher the volume climbs, the closer you get to the wall. I'm Amalia Bercot, co-founder and CEO of Sanso, and this is precisely the work we wanted to take off business owners' hands.
How Sanso Handles Your Marketplace Reconciliation
Sanso is an AI-powered financial management service, and marketplace reconciliation is one of the cases where AI performs particularly well. AI is the engine: it breaks down each payout, finds the transactions inside it, and reconciles them one by one against the records in your accounting tool. This isn't software you install and operate yourself. It's a service where AI does the work, and all you get back is the result: accurate books.
In practice, you never open Excel again. Sanso plugs into your accounting tool, such as Pennylane, and into the marketplace in question. With every payout, AI cross-references the payout detail with your orders and invoices, books each commission to the right account, ties each refund back to its original order, and updates your accounting. The automatic match rate runs around 96%. The few transactions that don't line up on the first pass, the residual discrepancies, are handled manually by our operators. That's what guarantees a complete marketplace reconciliation, 100% reliable.
You talk to us the way you would with a freelancer, by email or WhatsApp. No new tool to master, no interface to learn. You keep your tools, you get your time back.
Key Capabilities
Automatic Payout Breakdown
AI takes the lump-sum transfer received in your account and rebuilds it line by line. It links the payout's transaction ID to the marketplace's detailed report, then matches every order, every refund, and every commission to the transaction it belongs to. Where you had a single opaque bank line, you finally see clearly what each payout covers.
Marketplace Commission Allocation
Every marketplace takes its commission, and that's often where real margin gets lost from view. AI isolates the platform's cut on each sale and books it to the right accounting line. You finally know, transaction by transaction, what each sale earned net of commission, and your cost accounting matches the reality of your profitability.
Refund and Discrepancy Handling
A customer refund, a credit note, an amount that doesn't land square because of rounding or a date offset: this is exactly what derails a typical reconciliation. Sanso's AI handles these situations by cross-referencing sources, and ties each refund back to its original order. The genuinely ambiguous cases don't fall through the cracks: they go up to our human operators, who make the call.
Sales growing faster than your ability to reconcile them?
Sanso plugs AI into your marketplaces and your accounting: every payout is reconciled automatically, from the first dollar to the last.
Book a callMulti-Marketplace Coverage
Sanso handles reconciliation on the market's main platforms: Back Market, Mirakl, Cdiscount, MediaMarkt, Refurbed, and Stripe. If you sell on several channels at once, AI processes each stream within its own framework, then consolidates everything in your accounting tool, without you having to juggle exports from each platform.
Human Oversight on Exceptions
Automation covers most of it, but in finance, close enough doesn't cut it. Transactions that don't reconcile automatically, generally 1 to 4% of volume, are investigated and resolved by Sanso's operators. In the end, you get the best of both worlds: AI speed on the bulk of transactions, and a human eye on the cases that deserve one.
Who This Solution Is For
- Multi-marketplace resellers and e-commerce sellers who collect bundled payouts from Back Market, Mirakl, Cdiscount, MediaMarkt, Refurbed, or Stripe.
- Small businesses of 5 to 50 people whose order volume makes manual reconciliation time-consuming, without justifying a full-time accountant hire.
- Business owners and finance and administration managers who spend one or more days a month breaking down transfers in a spreadsheet.
- Growing businesses whose sales are rising faster than the team's capacity to keep up with marketplace accounting.
- Sellers who want reliable cost accounting by channel and by product, net of commissions, to steer their real profitability.
How It Works
- Connecting your tools: over a few days of onboarding, Sanso connects to your accounting tool, like Pennylane, and to the marketplaces you sell on. A one-time setup, and it's done.
- Retrieving payout data: with each payout, Sanso pulls the transaction ID and the detailed payout report, the one listing every order, refund, and commission.
- AI reconciliation: the engine cross-references this detail with your accounting records and reconciles every transaction, automatically.
- Our operators handle the discrepancies: items that don't line up on the first pass are processed manually by the Sanso team, for a complete reconciliation.
- Results in your tools: your accounting is up to date, accurate, usable. You check everything where you already work, no new tool to open.
Results You Can Expect
The first gain is time. At Dipli, a reconciliation that took two days a month now wraps up in minutes. Time handed back to the owner and the team, reinvested in selling rather than ticking off lines.
The second is reliability. With automatic matching around 96% and human follow-up on the rest, your books finally reflect the reality of your marketplace sales, commissions and refunds included. You know what each channel really earns, your VAT is calculated on accurate data, and closing the books is no longer an ordeal.
The third is peace of mind. Reconciliation runs in the background, month after month, without you having to think about it. One less task on your shoulders.
Book a Call
If reconciling your marketplace sales costs you one or more days a month, it's probably time to hand this work to AI. Book a call with our team: we'll look at your volumes and platforms together and show you concretely how Sanso reconciles your payouts for you. There's no commitment, and it's the first step toward never opening Excel again.